What is your exchange policy?Updated 3 months ago

United States Orders Only.

If you would like to an exchange an item that has not been opened or used, please contact [email protected] within 14 days of purchasing the item.
We will determine if the item can be exchanged on a case-by-case basis at the discretion of the store manager. Inquiries after 14 days will not be considered.

Exchanges are treated like returns. If approved for an exchange, you will receive store credit (including taxes), less a $10 shipping & restocking fee (for online orders). We will provide you with a return label to ship your item back to our warehouse in Virginia. Item must be shipped back within 5 business days of receiving the return label in order to still qualify for the exchange.

Limited Edition items, or items part of Subscription Boxes cannot be exchanged or returned.

More on Policy:

We do not offer cash refunds, rather we give you in-store credit. Items received as gifts cannot be returned or exchanged.

Free Gifts are not eligible for return. Products purchased through a retail partner are not eligible for return or exchange at withSimplicity.