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withSimplicity Help Center

How do I use my Simple Perks Points

I'm having trouble logging in

Account & Simple Perks Rewards

What is your cancellation policy?

How do I apply promo/discount codes?

How do I cancel my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

Do you offer expedited shipping?

Do you offer free shipping?

What are your order processing times?

How do I track my order?

What if my package gets lost or arrives damaged?

Do you ship worldwide?

Can I edit or add anything to my order?

Do you offer store pickup?

Orders & Shipping

What is your return policy?

What is your exchange policy?

Returns & Exchanges

What is Simple Perks?

How do I redeem my points for rewards?

Do points and rewards expire?

Can I combine my Simple Perks rewards with other discounts?

Can I earn points for orders placed through social media or at a non-withSimplicity location?

How is my Simple Perks Tier determined?

How do orders ship for VIP Tier members?

Simple Perks Rewards

What makes withSimplicity products “clean” or natural?

Are withSimplicity products safe for sensitive skin?

Do your products contain artificial fragrances or synthetic dyes?

How do I find my foundation/concealer color match?

Are withSimplicity products Gluten-Free?

Are withSimplicity products Vegan?

Why do some colors look slightly different online than they do in real life?

Are withSimplicity products Soy-Free?

Are withSimplicity products safe for pregnancy?

Does withSimplicity test on animals?

What preservatives does withSimplicity use?

Is withSimplicity makeup tested for heavy metals?

When do products expire?

What do I do if I have a reaction to a product?

Products & Ingredients

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Account & Simple Perks Rewards

Orders & Shipping

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Simple Perks Rewards

Products & Ingredients