Orders & Shipping
What is your cancellation policy?
Orders can be canceled within 12 hours. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the 'Discount Code' field. • Click 'Apply' to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble entering y
How do I cancel my order?
To cancel an order, you may contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your or
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items, unfortunately, break during shipment. Please send our team with an image of your damaged item and the packaging it arrived in for further assistance on our Contact Page. While we may not be able to g
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via our contact page for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the
Do you offer expedited shipping?
Yes, we do offer expedited shipping! If you would like this option, please make sure to select it during checkout under the "Shipping" section.
Do you offer free shipping?
Orders placed with a free shipping promo will be shipped via USPS Ground Advantage shipping if under 15oz in weight. If the package exceeds 15oz, the package will ship via USPS Priority Mail or Parcel Select Ground. In some cases, free shipping promo
What are your order processing times?
Online orders are processed at our Harrisonburg location during shipping hours Monday, Wednesday, and Friday (holidays excluded). It takes an average of 1-3 business days after an order is received to assemble a package and ship it out. The postal se
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number on
What if my package gets lost or arrives damaged?
At withSimplicity, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any re
Do you ship worldwide?
At this time, we only ship in the US. We've suspended shipping into Canada due to tariffs and the high costs to carry out business in Canada.
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
Do you offer store pickup?
Orders placed for pick-up at 77 E Market St (Harrisonburg, VA) are fulfilled within 1-2 business day and have to be collected within 30 business days. Once the 30 business days have passed, you will receive one complementary call or email reminding y