What is your return policy?Updated 3 days ago

United States Orders Only.

We do not accept returns on opened or used goods as we guarantee the purity, freshness and authenticity of the products. If the product packaging has been opened (ex: box), the product can't be returned as safety sales have been broken.

We accept returns on unopened/not-used products within 14 days of purchase for a store credit (including taxes), less a $10 shipping & restocking fee (for online orders). We will provide you with a return label to ship your item(s) back to our warehouse in Virginia. Inquiries after 14 days will not be considered. Item must be shipped back securely within 5 business days of receiving the return label in proper packaging (original preferred) in order to still qualify for the return. 

Contact us at [email protected] to initiate a return.

Variations in viscosity, scent, or color are possible and do not warrant a return. These will all vary from batch to batch; however, we do our best to ensure this doesn't happen. Natural ingredients are not identical and can cause variations in the final products. Because we use the freshest natural ingredients possible, we do not bulk quantities of ingredients at any given time. This means that our ingredients and products are inherently mutable as they are subject to changes in nature. 

Limited Edition items, or items part of Subscription Boxes cannot be exchanged or returned.

More on Policy:

We do not offer cash refunds, rather we give you in-store credit. Items received as gifts cannot be returned or exchanged.

Free Gifts are not eligible for return. Products purchased through a retail partner are not eligible for return or exchange at withSimplicity.